Privacy Policy

We are dedicated to protecting the privacy and confidentiality of your personal information.

As a practice providing migration services, we are bound by strict professional duties of confidentiality. As an entity subject to the Privacy Act 1988 (Cth) ("Privacy Act"), we adhere to the Australian Privacy Principles (APPs) in how we handle your information.

This policy explains how we collect, use, disclose, and protect your personal information in the course of providing you with migration services.

Your rights: You have the right to access and correct your information.

We only collect information that is reasonably necessary for us to handle your matter.

(a) Personal Information

This includes standard identifying information such as:

• Your full name, date and place of birth, and gender.
• Contact details, including your address, email, and phone number.
• Passport, national identity card, and visa details.
• Employment history, qualifications, and financial information.
• Information about your family members and relationships.

(b) Sensitive Information

Due to the nature of migration law, we often need to collect sensitive information. We will only do so with your consent. This may include:

• Racial or ethnic origin.
• Criminal records (police clearance certificates).
• Health information (including medical examinations).
• Biometric information (such as fingerprints or photographs).
• Membership of professional or trade associations.

We collect information in the following ways:

• Directly from you — when you complete our client forms, provide documents, or communicate with us via email, phone, or in person.
• From third parties — with your consent, we may collect information from third parties, such as your family members, your employer, skills assessing authorities, or other representatives.
• From our website — we may use cookies and analytics tools to collect data about your interaction with our website. This data is typically aggregated and does not personally identify you.

Our primary purpose for using and disclosing your information is to provide you with migration services. This includes:

• Assessing your visa eligibility and advising you on your migration options.
• Preparing and lodging applications with the Department of Home Affairs, skills assessing bodies, and other government agencies.
• Communicating with relevant authorities on your behalf.
• Managing your case file, including billing and administrative tasks.
• Complying with our legal and professional obligations.

To provide our services efficiently and effectively, we use a dedicated LPO support team. Where LPO support staff in Australia and overseas are used, we maintain compliance with the Australian Privacy Principles, adherence to appropriate data security, IT, and confidentiality protocols, and limit the use of data to the provision of support services to our practice.

Additionally, we use secure, reputable third-party service providers for data storage and internal operations, such as Google Workspace. These providers are subject to their own stringent privacy and security obligations. While their servers may be located in various countries, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in a manner consistent with the Australian Privacy Principles.

(a) Security

We take the security of your information very seriously. We use a range of technical, administrative, and physical security measures to protect your personal information from misuse, loss, and unauthorised access or disclosure. These measures include:

• Multi-factor authentication and strict access controls on all systems.
• Regular staff training on privacy and data security obligations.
• Using secure, reputable cloud service providers for data storage.

(b) Retention

We retain your personal information for as long as is necessary to provide you with migration services. In accordance with our professional obligations, we are required to keep your file for a minimum of 7 years after your matter is finalised. After this period, your file and the personal information it contains will be securely and permanently destroyed.

You have a right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, or incomplete.

To make a request, please contact our Privacy Officer by calling 1300 242 505. We will respond to your request within a reasonable timeframe. We may charge a reasonable administrative fee for providing access to your information.

We may use your contact details to send you information about our services or updates that may be of interest to you. All marketing communications will include a clear option to unsubscribe.

If you believe we have breached your privacy, please contact our Privacy Officer with a written complaint by calling 1300 242 505. We will investigate the matter and respond to you within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time. The current version will always be available on our website. Your continued use of our services after any changes constitutes your acceptance of the new policy.